Return & Refund Policy

Return & Refund Policy

Last updated 19 May 2026

1. Return Window

You may request a return within 7 days of receiving your order. The product must be unused, in its original packaging, with all tags and seals intact.

2. Eligible Products

• Defective or damaged items received.
• Wrong item shipped.
• Item significantly different from description.

3. Non-Returnable Items

• Opened or used cosmetics (for hygiene and safety reasons).
• Items marked "Final Sale" or "Non-Returnable" on the product page.
• Combo packs where one or more items have been opened.

4. How to Initiate a Return

1. Email support@lumiere.beauty with your order number and reason within 7 days.
2. Our team will respond with a return authorisation and pickup details (24–48 hours).
3. Pack the product in its original box and hand it to our pickup partner.
4. Once received and inspected, refund will be initiated within 5–7 business days.

5. Refund Method

• Prepaid orders: Refunded to the original payment method (5–7 business days).
• COD orders: Refunded via bank transfer or store credit (you choose).

6. Exchanges

We currently do not offer direct exchanges. Please return the item and place a fresh order for the replacement.

7. Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).